Confirmation of Purchase
CollegeTransit emails you a receipt when you place your order, and a status email when your order is Booked (seat confirmed) or added to the Waiting List. Boarding passes are provided in the CollegeTransit Mobile App, not by email. A placeholder boarding pass appears in the app once your seat is booked, and your final boarding pass (with your assigned bus and luggage positions) is available roughly 1 day before travel. Waiting List registrations do not have a boarding pass until a seat is confirmed.
Cancellation Policy
After your seat is confirmed and your card is charged, refunds are only offered when another student on our waiting list purchases your seat.
- Round-Trip Resale: If we resell your full round-trip ticket, we refund your purchase minus a $25 processing fee.
- Single-Leg Resale: If you give up one leg of a round-trip ticket and a one-way buyer on the waiting list purchases it, we convert your ticket to a one-way ticket and refund the price difference. The $25 fee does not apply.
To request a resale, reply directly to your original booking confirmation email.
In the event a trip must be rescheduled due to special circumstances, including but not limited to, severe or dangerous weather, pandemic, or other, and that new schedule is within 36 hours of the original schedule, CollegeTransit will not issue refunds unless waiting list passengers want the seat.
In the event a trip must be cancelled due to special circumstances, including but not limited to, severe or dangerous weather, pandemic, or other, CollegeTransit will issue partial refunds as made possible by the charter bus vendor.
Waiting List Cancellation
Placing a waiting list order authorizes your card only; payment is not captured until a seat is confirmed. If your reservation has not been confirmed, you can cancel at any time: log into My Account on collegetransit.com, go to Orders, select “Cancel Waiting List” on your order, and confirm in the popup. Canceling releases your card authorization without charging you. Once a seat is confirmed and your card is charged, standard ticket cancellation rules apply.
When enough registrations accumulate to add another bus, we notify waiting list buyers by push notification and email and allow at least 24 hours to cancel. If no action is taken, the seat is confirmed and your card is charged automatically.
Banks limit card authorizations to about 29 days. If your authorization expires before a seat opens, no action is needed and you keep your spot on the waiting list (your bank may send an automated “partially refunded” email). If a seat later opens, you will need to re-register because payment cannot be captured on an expired authorization.
Need help?
Contact us or email info@collegetransit.com for questions related to refunds and cancellations.